Yes, Bloomfield Pet Care is licensed, bonded, and insured. We are also certified in Pet First Aid and CPR.

All services are scheduled through our Time To Pet client portal. Once you become a Bloomfield Pet Care client, you will receive access to your personal portal account.

Through the portal you can:

• Request services

• View your upcoming schedule

• Update your contact or pet information

• Cancel or modify appointments

• Communicate with our team

• Pay invoices

We recommend using the Time To Pet mobile app so you can easily manage your account and receive updates from our team.

How do I request schedule changes or cancellations?

All schedule changes, additions, and cancellations must be submitted through the client portal.

Submitting requests through the portal ensures they are received quickly and helps our team manage scheduling efficiently.

Can I request a specific appointment time?

Yes, you can request a preferred time when scheduling services. However, requests are not guaranteed.

Our team schedules services using 2–3 hour arrival windows to allow for efficient routing and travel between clients.

We always do our best to stay as close as possible to your requested time.

What if I need an exact appointment time?

If you require an exact appointment time, it must be approved in advance by the owner, Meghan.

Exact appointment times cannot be guaranteed without prior confirmation, as team member schedules are determined by routing, travel time, and daily service demand.

Why do you use arrival windows?

Arrival windows allow our team to:

• Provide reliable service to all clients

• Account for traffic, weather, and unexpected delays

• Efficiently route team members between appointments

This system helps ensure that every pet receives the care and attention they deserve.

Will I know when my pet’s visit is complete?

Yes! After each service, you will receive a detailed visit report through the client portal, which typically includes notes, photos, and updates about your pet.

To keep services secure and efficient, we use an on-site home access system for most clients. This means a key is stored at your property, rather than carried by our staff.

The most common method is a lockbox secured to your home that contains your house key. Our team will use the code you provide to access the key during your scheduled visit and return it to the lockbox when the appointment is complete.

Clients have two options:

• Provide your own lockbox and add the code to your client portal.

• Purchase a lockbox from us for a one-time fee of $20, and we will install it and provide you with the code.

If your home uses electronic entry (garage or door keypad), we can use that instead. Vacation clients who use garage codes should also have a secondary access- either a lockbox or we can keep a backup key securely on file in our office.

This system helps us:

• Increase home security (keys are not carried around by staff)

• Allow seamless team coverage if another team member needs to step in

• Provide faster and more reliable service

If on-site access is not possible for your home, we are happy to discuss alternative arrangements during your meet and greet.

Invoices will be sent to the email address associated with your account. Payment for walking or pet sitting services must be made at the time of booking or prior to the first day of service.

If payment has not been received by the time services begin, a $25 late fee may be added to the invoice.

Bloomfield Pet Care accepts credit card or check. Please note that returned checks are subject to a $35 fee.

For convenience, credit cards may be securely stored in your client portal. Stored cards will automatically be charged for scheduled services at least 3 days prior to the start of service.

Although tips are never expected, they are always appreciated. If you would like to tip your Dog Walker/ Pet Sitter, you may do so through the client portal or provide it directly to the staff member completing your services.

Bloomfield Pet Care requires at least a 24-hour notice of cancellation for daily dog walking. Less than 24-hour notice will result in the client being billed for 50% of the fee for booked services. A cancellation fee may be waived due to inclement weather conditions or personal emergency.

Cancellations made the day of service, vacation visits, weekend trips and during Holiday weeks and prime dates may not be refunded or credited.

Nope! We charge by time. As long as everyone is well cared for and getting the right amount of exercise, play and snuggles, all is well. If this is not possible, a longer visit time may be needed.

We recommend placing your request as soon as possible. Our schedule can fill up quickly. We do accept last-minute request if we have availability. Vacation visits during holidays and school breaks fill up quickly. Be sure to schedule your services early to ensure that we can accommodate.

A $10 surcharge will apply to all requests made with less than one week's notice.

Our staff schedule is posted on Fridays for the following week. Any add-ons after Friday each week are subject to availability.

During vacation pet sitting, we cannot care for pets if someone other than the homeowner is at the house, this includes contractors, cleaning crew, friends and family. For liability purposes, we cannot be held responsible for your home and personal belongings, including pets, if anyone other than our staff enters your home during your vacation. We ask that you cancel all appointments and reschedule with them or find alternative care for your pets if they can't be rescheduled. If you have a special circumstance to consider, please call the owner, Meghan, directly at 248-535-8779 and press extension 0 to be connected.

In the event your pets are being cared for and require immediate medical attention, we will attempt to contact you prior to obtaining emergency care. However, we will act in the pet’s best interest even if this means seeking medical attention prior to notifying you. We also ask you provide the name of a local emergency contact, neighbor, friend or family, or company to be contacted should a pet become ill or household emergency occur such as burst water pipes or air conditioner/heat stop working, and we are unable to reach you.