FAQ
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What to Expect from Bloomfield Pet Care
Bloomfield Pet Care has been proudly serving pets and their families throughout Oakland County since 2012. Our goal has always been to support you with reliable, thoughtful care that helps your pet feel safe, comfortable, and well loved while you are away.
We believe pet care should feel simple and stress free. To help make that happen, we have outlined answers to many common questions below, along with the policies we follow to protect your pet and provide consistent, high quality care.
If you do not see your question answered here, please reach out. We are always happy to help and guide you through the process.
Yes, Bloomfield Pet Care is licensed, bonded, and insured. We are also certified in Pet First Aid and CPR.
We use PetSitClick software for scheduling, communicating and billing. As a Bloomfield Pet Care client, you will have your very own client portal account. From this portal, you will be able to provide updates for all of your pet(s) information, your information, request future services, view scheduled services, cancel services and pay invoices.
All schedule changes, additions, and cancellations must be made through the customer portal. Email and telephone calls are not always monitored daily. To assure your requests are being attended to promptly, use the customer portal.
Confirmation of a specific time in the portal does not necessarily mean the specific time is available. We work within a 2 to 3-hour window of time staying as close to the requested time as possible. If an exact time is needed, this MUST be confirmed by the owner, Meghan. Team Members have little control over their assigned schedules and many factors are considered when finalizing the schedule.
Bloomfield Pet Care has several key options for dog walking and pet-sitting clients. We do require a key to be kept on file for pet sitting services. We cannot depend on a key-code or garage code to enter the home when you're on vacation. A key lockout is $10. After 8 pm a key lockout is $20.
Key Options
Keep on file - You provide our staff with two copies of your keys at the consultation. Bloomfield Pet Care will keep your keys kept securely in a safe when not in use for future services. All keys are tagged with a client number. There is no identifying information on them such as your name or address. After 2 years of no services, client files become inactive and the keys may be destroyed.
Lockbox - Client provides a lockbox. Please have the lockbox location and combination at the consultation.
Pick up & return each booking - If you prefer to have your key returned following service, a $10.00 pick-up and drop off fee will be applied. Your sitter can leave the key in your home at the last visit if there is another way to secure the home.
Secure buildings (no keys provided) - If you cannot provide keys and sitters are required to obtain access to the building and/or your home from the building office or by contacting you to buzz us in each visit, you will need to book a longer visit to allow time for that process.
Invoices will be sent to the email address on file. Payments for walking or sitting services are to be paid in full at the time of booking or before the first day services begin. If payment is not received at the time of service, a $25.00 late fee may be added to your invoice.
Bloomfield Pet Care accepts credit card, PayPal, or check (there will be a $35.00 charge for returned checks). Credit cards can be stored in the secure customer portal and will automatically be charged for future services at least 7 days prior to the start of service.
Although not expected, if you wish to tip your Pet Sitter, you may do so through the client portal or give directly to the Pet Sitter.
Bloomfield Pet Care requires at least a 24-hour notice of cancellation for daily dog walking. Less than 24-hour notice will result in the client being billed for 50% of the fee for booked services. A cancellation fee may be waived due to inclement weather conditions or personal emergency.
Cancellations made the day of service, vacation visits, weekend trips and during Holiday weeks and prime dates may not be refunded or credited.
Nope! We charge by time. As long as everyone is well cared for and getting the right amount of exercise, play and snuggles, all is well. If this is not possible, a longer visit time may be needed.
We recommend placing your request as soon as possible. Our schedule can fill up quickly. We do accept last-minute request if we have availability. Vacation visits during holidays and school breaks fill up quickly. Be sure to schedule your services early to ensure that we can accommodate.
A $10 surcharge will apply to all requests made with less than one week's notice.
Our staff schedule is posted on Fridays for the following week. Any add-ons after Friday each week are subject to availability.
During vacation sits, we cannot care for pets if someone other than the homeowner is at the house, this includes contractors, cleaning crew, friends and family. For liability purposes, we cannot be held responsible for your home and personal belongings, including pets, if anyone other than our staff enters your home during your vacation. We ask that you cancel all appointments and reschedule with them or find alternative care for your pets if they can't be rescheduled. If you have a special circumstance to consider, please call the owner, Meghan, directly at 248-535-8779 and press extension 0 to be connected.
In the event your pets are being cared for and require immediate medical attention, we will attempt to contact you prior to obtaining emergency care. However, we will act in the pet’s best interest even if this means seeking medical attention prior to notifying you. We also ask you provide the name of a local emergency contact, neighbor, friend or family, or company to be contacted should a pet become ill or household emergency occur such as burst water pipes or air conditioner/heat stop working, and we are unable to reach you.