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Have Questions? We've Got Answers!

Bloomfield Pet Care has been providing dog walking and pet sitting in Oakland County since 2012.  We strive to provide exceptional care for pets and pet parents. We want to make the pet care process as easy as possible. Below you will find answers to many of your questions. We have policies in place to keep your pets safe and give them the best care possible while you're away. We hope you find the answer to your question below but if you still have questions, please contact us as we are always here to help!

  • Are you licensed, bonded, and insured?
    Yes, Bloomfield Pet Care is licensed, bonded, and insured. We are also certified in Pet First Aid and CPR.
  • How do I schedule a service?
    We use PetSitClick software for scheduling, communicating and billing. As a Bloomfield Pet Care client, you will have your very own client portal account. From this portal, you will be able to provide updates for all of your pet(s) information, your information, request future services, view scheduled services, cancel services and pay invoices. All schedule changes, additions, and cancellations must be made through the customer portal. Email and telephone calls are not always monitored daily. To assure your requests are being attended to promptly, use the customer portal. Confirmation of a specific time in the portal does not necessarily mean the specific time is available. We work within a 2 to 3-hour window of time staying as close to the requested time as possible. If an exact time is needed, this MUST be confirmed by the owner, Meghan. Team Members have little control over their assigned schedules and many factors are considered when finalizing the schedule.
  • How do you handle keys?
    Bloomfield Pet Care has several key options for dog walking and pet-sitting clients. We do require a key to be kept on file for pet sitting services. We cannot depend on a key-code or garage code to enter the home when you're on vacation. A key lockout is $10. After 8 pm a key lockout is $20. Key Options Keep on file - You provide our staff with two copies of your keys at the consultation. Bloomfield Pet Care will keep your keys kept securely in a safe when not in use for future services. All keys are tagged with a client number. There is no identifying information on them such as your name or address. After 2 years of no services, client files become inactive and the keys may be destroyed. Lockbox - Client provides a lockbox. Please have the lockbox location and combination at the consultation. Pick up & return each booking - If you prefer to have your key returned following service, a $10.00 pick-up and drop off fee will be applied. Your sitter can leave the key in your home at the last visit if there is another way to secure the home. Secure buildings (no keys provided) - If you cannot provide keys and sitters are required to obtain access to the building and/or your home from the building office or by contacting you to buzz us in each visit, you will need to book a longer visit to allow time for that process.
  • How am I billed and how do I pay?
    Invoices will be sent to the email address on file. Payments for walking or sitting services are to be paid in full at the time of booking or before the first day services begin. If payment is not received at the time of service, a $25.00 late fee may be added to your invoice. Bloomfield Pet Care accepts credit card, PayPal, or check (there will be a $35.00 charge for returned checks). Credit cards can be stored in the secure customer portal and will automatically be charged for future services at least 7 days prior to the start of service. Although not expected, if you wish to tip your Pet Sitter, you may do so through the client portal or give directly to the Pet Sitter.
  • What is your cancellation policy?
    Bloomfield Pet Care requires at least a 24-hour notice of cancellation for daily dog walking. Less than 24-hour notice will result in the client being billed for 50% of the fee for booked services. A cancellation fee may be waived due to inclement weather conditions or personal emergency. Cancellations made the day of service, vacation visits, weekend trips and during Holiday weeks and prime dates may not be refunded or credited.
  • Do you charge extra for multiple pets?
    Nope! We charge by time. As long as everyone is well cared for and getting the right amount of exercise, play and snuggles, all is well. If this is not possible, a longer visit time may be needed.
  • How far in advance should I place my service request?
    We recommend placing your request as soon as possible. Our schedule can fill up quickly. We do accept last-minute request if we have availability. Vacation visits during holidays and school breaks fill up quickly. Be sure to schedule your services early to ensure that we can accommodate. A $10 surcharge will apply to all requests made with less than one week's notice. Our staff schedule is posted on Fridays for the following week. Any add-ons after Friday each week are subject to availability.
  • Can we hire you AND have a friend or family member assist too?
    During vacation sits, we cannot care for pets if someone other than the homeowner is at the house, this includes contractors, cleaning crew, friends and family. For liability purposes, we cannot be held responsible for your home and personal belongings, including pets, if anyone other than our staff enters your home during your vacation. We ask that you cancel all appointments and reschedule with them or find alternative care for your pets if they can't be rescheduled. If you have a special circumstance to consider, please call the owner, Meghan, directly at 248-535-8779 and press extension 0 to be connected.
  • What happens if an emergency occurs with my pet(s) or house?
    In the event your pets are being cared for and require immediate medical attention, we will attempt to contact you prior to obtaining emergency care. However, we will act in the pet’s best interest even if this means seeking medical attention prior to notifying you. We also ask you provide the name of a local emergency contact, neighbor, friend or family, or company to be contacted should a pet become ill or household emergency occur such as burst water pipes or air conditioner/heat stop working, and we are unable to reach you.
  • Who will be caring for my pets?
    You will meet with 1 or 2 Team Members at a complimentary consultation before service begins. They will be your primary pet sitter/dog walkers. Please let us know if you prefer to meet new staff members. We can schedule a new consultation with that staff member for $20. We know how important it is to find someone you can depend on and trust with your precious pets. Our staff are dedicated employees, not contractors. Every employee undergoes an extensive screening process which includes a background check. They continue training while working for us as we encourage their skills to expand in order to provide high-quality care for your pets. Every employee is also certified in Pet CPR and First Aid. Meet & learn about each of our staff members here.
  • Will I receive an update after every service?
    Yes, your dog walker and pet sitter will email you a detailed report after every walk or pet visit. Their reports will include a a brief summary on how your pet is doing, dog walk or pet visit details, a photo and their GPS log-in.
  • Will my dog be walked with other dogs?
    Currently, we do not offer pack walks. Our leash walks are specific to the dogs in your household. This allows us to safely walk them and give them our undivided attention to their individual needs. If multiple dogs from the same household are being walked, they must walk well together. Multiple dogs in the same house can also split the walk time if walking one-on-one is the best option.
  • Will you walk my dog off-leash?
    No, dogs will not be allowed to roam or be allowed off-leash under any circumstances while outside in unfenced areas or off your property. If you have an invisible fence, the dog(s) must be wearing their collars and the collar must be functioning properly.
  • Will my dog get a walk when it's snowing or raining?
    Yes! Bloomfield Pet Care walks in most weather. Inclement weather conditions may result in the Team Member modifying expected walks by substituting an on-leash potty break and indoor playtime. Under a winter storm or thunderstorm warning, we may need to cancel dog walks but will always make it to vacationing clients.
  • Whats included in a pet sitting service?
    Every pet sitting service follows your specific instructions. This can include feeding and refreshing water, giving medication, potty breaks, cleaning litter, playing and giving lots of love. We can also do any of the following by request at no additional charge but we may need to book a longer visit: Bring in mail, newspaper, packages, & flyers Water house and garden plants Refill bird feeders and baths Administer medications Alternate lighting Open and close blinds Move trash bins on trash days
  • What walking equipment should I provide?
    At this time, all Team Members use their own leashes. All pets must have proper identification tags. We require that all dogs be walked using the appropriate leash and collar/harness for their size and temperament. Collars and harnesses must be well-fitting and secure. Certain types of walking equipment may not provide sufficient control for those who lunge or pull. These issues can lead to injury to the pup and to the walker. In the event Team Member determines a dog’s walking equipment is not sufficient to maintain the dog’s safety or the safety of the Team Member, Bloomfield Pet Care management will reach out to you to discuss alternative walking equipment for your dog.
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