Payments for walking or sitting services are to be paid in full at the time of booking or before the first day that services begin. If payment is not received at the time of service, a $25.00 late fee may be added to your invoice. Bloomfield Pet Care accepts credit card, PayPal, check or cash and invoices will be sent to the email address on file. Credit cards can be stored in the secure customer portal and will automatically be charged for future services at least 7 days prior to the start of service. Although not expected, if you wish to tip your Pet Sitter, you may do so through the client portal or give directly to the Pet Sitter. There will be a $35.00 charge for returned checks.
A $10 surcharge will apply to all requests made with less than one week's notice. Regular pet sitting hours are 8 am- 8 pm. Visits outside of this time frame are considered early morning/late night visits and a $10 surcharge per visit will be added. Regular dog walking hours are 9am-4pm. Walks before or after this time also incur a $10 surcharge. A $10 surcharge per visit or $20 for overnights and live-ins will apply for visits made on the following holidays: New Years Day, Easter, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas Eve, Christmas Day, New Year's Eve and New Year's Day.
BPC requires at least a 24-hour notice of cancellation for daily dog walking. Less than 24-hour notice will result in the client being billed for 50% of the fee for booked services. A cancellation fee may be waived due to inclement weather conditions or personal emergency. Cancellations made the day of service, vacation visits, weekend trips and during Holiday weeks and prime dates may not be refunded or credited.
Bloomfield Pet Care requires at least 2 keys to be kept on file for pet sitting services. We will keep your keys on file in a secure location for future services. After 2 years of no services, client files become inactive and the keys may be destroyed. If you prefer to have your key returned following service, a $10.00 pick-up and drop off fee will be applied. If less than two keys are given, we may have to make an additional copy for any Team Member servicing you. Exceptions are made for key boxes and garage door codes.
Key Returns via mail or pick-up are free. A key lockout is $10. After 8 pm a key lockout is $20.
All schedule changes, additions, and cancellations must be made through the customer portal. Email and telephone calls are not always monitored daily. To assure your requests are being attended to promptly, use the customer portal. Confirmation of a specific time in the portal does not necessarily mean the specific time is available. We work within a 2 to 3-hour window of time staying as close to the requested time as possible. If an exact time is needed, this MUST be confirmed by the owner, Meghan. Team Members have little control over their assigned schedules and many factors are considered when finalizing the schedule.
In the event your pets are being cared for and require immediate medical attention, we will attempt to contact you prior to obtaining emergency care. However, we will act in the pet’s best interest even if this means seeking medical attention prior to notifying you. We also ask you provide the name of an emergency contact, neighbor, friend or family or company, to be contacted should a pet become ill or household emergency occur such as burst water pipes or air conditioner/heat stop working, and we are unable to reach you.
For the safety and well-being of our staff and your pets and home, BPC cannot care for pets if someone other than the homeowner is at the house, this includes contractors, cleaning crew, friends and family. BPC does not "job share" with your friends, family, neighbors, or other pet sitting businesses. Due to insurance and liability, we cannot be held responsible for your home and personal belongings, including pets, if anyone other than our staff enters your home during your vacation. We ask that you cancel all appointments and reschedule with them or find alternative care for your pets if they can't be rescheduled. If you have a special circumstance to consider, please call the owner, Meghan, directly at 248-535-8779 and press extension 0 to be connected.
Safety (Fences, Supplies, and Weather):
No dogs will be allowed to roam or be allowed off-leash under any circumstances while outside in unfenced areas or off your property. If you have an invisible fence, the dog(s) must be wearing their collars and the collar must be functioning properly.
We will not walk dogs that choke themselves on their leash. If we find your dog needs additional equipment for their safety such as a harness we will not walk your dog(s) until equipment is provided. You're responsible for supplying the necessary, safe equipment/supplies needed for care of your pet(s), including but not limited to a sturdy, well-fit harness (halter, collar, etc.) for walks or in case of emergencies, a leash, litter boxes, food, cleaning supplies, medicines, pet food, and cat litter.
Inclement weather conditions may result in the Team Member modifying expected walks by substituting an on-leash potty break and indoor playtime.