Policies
Our policies are designed to help us provide safe, reliable, and consistent care for every pet and household we serve. Below is a helpful summary of our most important service policies.
Clients receive and agree to our complete Service Agreement when setting up their Bloomfield Pet Care account.
Scheduling & Service Requests
Service requests, schedule changes, and cancellations should be submitted through the Time To Pet client portal whenever possible.
Requests made with less than 24 hours notice are subject to a $10 late booking fee and are dependent on team availability.
Our team schedules visits based on pet care needs, geography, travel time, and staff availability. Most visits are scheduled within an approximate arrival window rather than at an exact time. If your pet requires care at a specific time because of medication or another important need, please discuss this with management in advance.
Cancellations
We ask for at least 24 hours notice when canceling regularly scheduled dog walks.
Cancellations made with less than 24 hours notice may be charged 50% of the scheduled service fee.
Same day cancellations must be made before 8:00am. Once a team member has begun preparing for or traveling to a scheduled visit, the service may not be eligible for a refund or credit.
Vacation pet sitting, holidays, weekends, and other peak travel periods may have different cancellation terms because team time is reserved specifically for your pets. Once vacation care has begun, unused visits resulting from an early return may not be refundable or eligible for credit.
Dog Walking
Regular dog walking hours are Monday through Friday from 9:00am to 4:00pm. Walks requested outside regular walking hours are based on availability and may include an additional fee.
Dogs must have a secure, appropriately fitted collar or harness and leash. Bloomfield Pet Care does not use retractable leashes for dog walks.
All pets should have current identification, and dogs must be safely manageable by our team.
Vacation Pet Sitting
Cats and critters receiving vacation care require at least one visit each day.
Dogs receiving vacation care require at least three visits each day.
Vacation pet sitting takes place in your home so your pets can remain in familiar surroundings and maintain as much of their normal routine as possible.
If your travel plans change, please notify us promptly. We will make every reasonable effort to accommodate additional visits if your return is delayed, subject to team availability.
Home Access
Bloomfield Pet Care requires a reliable method of on site access for all scheduled services. Our team members do not routinely carry client keys between visits.
Accepted access methods may include:
• A lockbox or secured key box
• A garage code
• A door or keypad code
• A securely stored key
• Another access method approved by Bloomfield Pet Care
Clients receiving vacation pet sitting must provide both a primary and backup method of entry.
Clients are responsible for making sure keys, codes, lockboxes, garage doors, and other access systems are working properly and that access instructions in the client portal are current.
Visitors & Shared Pet Care
For safety, insurance, and liability reasons, Bloomfield Pet Care does not job share vacation pet care with friends, family members, other pet sitters, or other service providers.
Please let us know in advance if anyone may be entering your home while services are scheduled.
We cannot provide vacation pet care while other individuals, including friends, family members, contractors, or cleaning crews, are present in the home. Please arrange those visits outside your scheduled pet care whenever possible.
Pet Safety & Behavior
The safety of your pets and our team members always comes first.
Bloomfield Pet Care does not provide care for pets with a known bite history or aggressive behaviors that make it unsafe for our team to enter the home, handle the pet, or provide service.
We may decline or discontinue care if a pet, home environment, or situation creates a safety concern for the pet, our team, or the property.
Dogs and other pets with unsupervised outdoor access, including dog doors or indoor and outdoor cats, remain outside of our direct supervision when our team is not present.
Vaccinations & Health
Pets should remain current on vaccinations recommended by their veterinarian. Rabies vaccination must be current.
Please keep your pet's veterinary information, medical needs, medications, and emergency contact information updated in your client portal.
We may decline care if we believe a pet is seriously ill, contagious, significantly stressed, malnourished, unable to be safely contained, or requires a level of monitoring beyond what scheduled visits can safely provide.
Medication
Our team can administer many routine medications when they can be given safely and according to the instructions provided in your client portal.
For cats, medication administration cannot be guaranteed if a cat hides, is reluctant to be handled, or presents a bite risk. We will not force a fearful pet or put a team member at risk of injury.
Emergency Veterinary Care
If your pet requires urgent medical attention while in our care, we will make reasonable efforts to contact you and your emergency contact first.
If you cannot be reached and delaying treatment could put your pet's health or safety at risk, Bloomfield Pet Care may seek appropriate veterinary care on your pet's behalf. Clients are responsible for veterinary expenses and other reasonable costs associated with emergency treatment.
Severe Weather & Emergencies
During severe weather, hazardous roads, utility outages, natural disasters, or other circumstances outside our control, we may adjust visit times or modify outdoor activities to protect pets and team members.
Your pet's essential care remains our priority, but safety conditions may require us to shorten walks, adjust arrival times, or provide care differently than originally scheduled.
Holidays & Additional Fees
A $10 holiday surcharge per visit applies on:
Thanksgiving Day
Christmas Eve
Christmas Day
New Year's Eve
New Year's Day
Easter
Memorial Day
The Fourth of July
Labor Day
Holiday periods are especially busy, so we recommend scheduling pet sitting as early as possible.
Requests made with less than 24 hours notice are also subject to a $10 late booking fee.
Dog walks outside regular walking hours may include an additional $10 after hours fee.
Payment
Payment is due according to the due date shown on your invoice and, unless otherwise arranged, before the scheduled service period begins.
Credit card payment through the client portal is our preferred payment method. Payments should always be made directly to Bloomfield Pet Care rather than to an individual team member.
Late payments may be subject to a $25 late payment fee, and returned checks may be subject to a $35 fee.
Client Information
Clients are responsible for keeping all information in the Time To Pet portal accurate and current, including:
Pet care instructions
Feeding information
Medications
Veterinary information
Emergency contacts
Home access instructions
If you are traveling, we strongly recommend reviewing your information before each trip.
Photos & Privacy
Our team takes photos during visits for your private visit reports. Pet photos may also be used on Bloomfield Pet Care's website, social media, or marketing materials.
We make reasonable efforts to protect client privacy and avoid sharing identifying information such as addresses, access information, travel plans, house numbers, or license plates.
If you prefer that photos of your pets remain private, simply let our office know. This will not affect the photos you receive privately in your visit reports.
Questions About a Policy?
We're always happy to explain how a policy applies to your pets or scheduled services.
This page provides a general summary of Bloomfield Pet Care policies. The complete Service Agreement and other agreements accepted through your client account contain the full terms governing services.